Refund policy

Last Updated: August 25, 2026

30-Day Return Period

At Gevalin, we want you to be satisfied with your purchase. We accept eligible returns within 30 days after the delivery date.

To qualify for a return, items must be unused, unworn, unwashed, in original condition, and include original tags and packaging.

How to Request a Return

Return Process

To start a return, please contact Gevalin at hello@gevalin.shop with your order information. Our team will help confirm your return eligibility and guide you through the return process.

Approved returns should be shipped to:

Gevalin
1013 SW 15th Ave
Fort Lauderdale, FL 33312
United States
Phone: +1 954-890-6028

Return Conditions

Eligible Returns

  • Items must be returned within 30 days after delivery.
  • Items must be unused, unworn, and in original condition.
  • Proof of purchase or order information is required.

Defective, Damaged, or Incorrect Items

Items Received With Problems

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us within 30 days after delivery.

After review and confirmation, Gevalin will provide assistance with the return process. Return shipping costs for confirmed defective, damaged, or incorrect items caused by our error will be covered by Gevalin.

Customer Preference Returns

Returns Due to Personal Reasons

For returns due to personal preference, including size issues, ordering the wrong item, or changing your mind, customers are responsible for the return shipping costs.

Gevalin does not charge any restocking fees for approved returns.

Refunds

Refund Processing Time

Once your returned item is received and inspected, we will send you an email confirming approval or rejection of your refund.

Approved refunds will be issued to your original payment method. Refunds are usually processed within 3–7 business days after approval, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider first. If you still need assistance, contact us at hello@gevalin.shop.

Non-Eligible Returns

Items That Cannot Be Returned

  • Items returned after the 30-day return period.
  • Items that have been worn, washed, altered, or damaged by the customer.
  • Items without original condition, tags, or required accessories.

Need Help?

For any questions regarding returns or refunds, please contact:

Email: hello@gevalin.shop
Phone: +1 954-890-6028
Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed